Data Privacy Policy /
Data Protection Information
This data privacy policy is to inform you about the extent and purpose for which we, Europe rent a car, process your personal data when you make use of our services or even when you only visit our website or our rental location, and what rights you have as the data subject, that is, the person affected by the data processing.
The protection of your data is of great importance to us, which is why we process them in strict accordance with the applicable laws.
1. GENERAL INFORMATION
Here you will find some of the general information which is relevant to our processing your personal data. Please therefore read this information first.
a. Entity responsible for the data processing
The entity responsible under data protection law for the data processing described in this data privacy policy (the data controller) is :
Europe rent a car
Ouranou Str.
71414 Ammoudara Heraklion Crete
Email: info@europecar.gr
Tel.: +30 2810 311712
b. Your data protection rights
(i) You have the right to obtain confirmation from us as to whether or not we process personal data concerning you, which data these are and what the circumstances of this processing are. Furthermore, you have the right to request a copy of your personal data processed by us.
(ii) Where the personal data which we process are incorrect or incomplete you have the right to require us to correct them.
(iii) Where the processing of your data does not have, or no longer has, a basis in law, or an existing legal basis has lapsed due to your withdrawal of consent or your objection, or the processing is unlawful, you have the right, under specified circumstances, to require us to erase your personal data.
(iv) In certain cases where the processing of your data by us is unlawful or of questionable legality, you may require us to restrict the processing of your personal data.
(v) Where the processing of your data is based on a legitimate interest of ours, you may under specified circumstances object to that processing on grounds relating to your particular situation. You may at any time object to processing for direct marketing purposes.
(vi) Where the processing of your data is based on your consent or based on its being necessary for the performance of a contract, you may require us to let you have the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to transmit these data to another data controller or have them transmitted by us to another controller .
(vii) Where the processing of your data is based on your consent , you may withdraw such consent at any time. Except where the present provisions stipulate a specific modality for the withdrawal of your consent, you may effect such withdrawal by email or by letter to the (email) address stated above. If and when you withdraw your consent, we will cease to process your personal data on the basis of consent.
2. USE OF OUR WEBSITE
Here you will find information on how we process your personal data when you visit and use our website.
a. Purposes of processing
We process your personal data in connection with your use of our website for the following purposes only:
(i) Carrying out reservations and voucher purchases via our website
(ii) Analyzing the use of our website; improving and safeguarding its performance
(iii) Classifying messages sent via the website contact form and replying to such messages
(iv) Enforcement of or defense against legal claims; for this purpose certain activities which you perform on our website are recorded in log files, for example the fact that in the course of a reservation you click on a check box to accept our Terms and Conditions. We can thus later prove that you accepted our Terms and Conditions
(v) Compliance with recording information and reporting obligations where legally necessary; this includes the data processing we do when we reply to a request made by you for information under data protection law.
b. Source of the personal data
We collect these data exclusively from you yourself when you provide them by completing our contact form in the course of a reservation.
c. Transfer of your personal data
• IT service providers:
To ensure the safety, availability and efficiency of our website and our work environment we make use of IT service providers as processors. They too will possibly be given access to your personal data for the purposes specified above {a(i) to a(v)}.
• Legal disputes, information and reporting requirements:
Where necessary for the above stated purpose a (iv), we are allowed to pass on your personal data to our lawyers and to courts of law. Where necessary for the fulfilment of the above stated purpose a (v) and mandatory in law, we will pass on your personal data to empowered authorities or authorized third parties.
d. Retention of your personal data
Your personal data are retained by us only for as long as we reasonably regard this retention to be necessary for the achievement of the purposes referred to above and for as long as is permissible under the applicable laws. We store your personal data in any case for the period of data retention prescribed in law or until the statutory limitation period for potential legal claims has expired. We will retain your data for a longer period where and for as long as we need them for the enforcement of or defense against legal claims.
e. Voluntary provision of personal data
The provision of your personal data is in principle voluntary. If you do not provide the data, however, you will possibly not be able to use all the functions of our website, or you will perhaps not be able to book a vehicle via our website, or we will not be able to process the bookings and possibly not be able to process your contact enquiry.
In the case of online booking, in the contact form, in the invoice display and for registration, the data which you are obliged to state are marked as such. The provision of all other data is voluntary and is not needed to enable you to use the particular function.
f. Cookies
We use cookies on our website for the purposes specified above in section a(ii).
g. Google Analytics
This website uses Google Analytics, a web analysis service provided by Google LLC. Google Analytics utilizes so-called “cookies”, text files which are stored on your computer and make it possible for your use of the website to be analyzed. The data processing using the Google Analytics service is carried out for the purpose listed as a(ii).
The information generated by the cookie on your use of this website (including your IP address and the URLs of the accessed websites) is transmitted to a Google server in the USA and stored there. Google is certified under the US-EU Privacy Shield and thus ensures an adequate level of data protection in the US as well. We do not store any of your data that are collected in connection with Google Analytics.
This website uses the IP anonymization facility offered by Google Analytics. Your IP address is therefore abbreviated/ anonymized by Google as soon as it receives such address. On our behalf Google will use this information in order to analyze your use of the website, to compile reports on the website activities and perform for us other services related to the use of the website and the use of the internet. The IP address transmitted by your browser in connection with the Google Analytics service is not combined with other Google data. The analysis is therefore based only on anonymized data.
You can prevent the storage of the cookies by means of the relevant setting on your browser software. We must however inform you that in this case you will possibly not be able to make full use of all the functions of the website. You can moreover prevent Google from collecting your data in connection with Google Analytics by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
More detailed information on Google’s terms of use and Google’s privacy policy can be found at https://www.google.com/analytics/terms/us.html
3. CAR RENTAL AND USE OF A VEHICLE
Here you will find information on how we process your personal data in connection with the rental and use of one of our rental vehicles. The data processing described here also applies to the data of authorized additional drivers.
a. Purposes of processing
We process your personal data for the following purposes in connection with the rental of a vehicle:
(i). Performance of the rental agreement and rendering of the services due under contract: This involves in particular the provision of the booked vehicle and the booked extras.
(ii). Transaction of the payments due from you in connection with the rental of the vehicle.
(iii). Customer service and making contact: This involves in particular making contact with you, for example when we find that objects have been left behind in the vehicle at the end of the rental, but also when we have to contact you in connection with your booking (e.g. because a booked vehicle has unexpectedly become unavailable).
(iv). Check on your driving license.
(v). Statistical recording of your rental, so as to make our services and products as attractive as possible.
(vi). Compliance with recording, information and reporting requirements where legal obligations make this necessary.
(vii). Enforcement of or defense against legal claims. This involves in particular the enforcement of legal claims against you for non-payment or short payment of rental fees, unpaid fuel charges or administrative fees; and of legal claims for damages following damage to or loss of a vehicle or its accessories against you or against third parties (insurers, other drivers). It also involves in particular defense against legal claims on grounds of poor performance, on grounds of purportedly excessive rental fees or on grounds of wrongfully charged fees.
b. Source of personal data
The data which we process for the purposes specified in section a, above, are as a basic rule, received from you and you alone. These are data which you provide to us in the course of booking. when you take over the vehicle, when you report damage or submit an accident report or in some other manner.
In the cases below we receive the following personal data concerning you from third parties as well:
• Accident, damage or loss related to the rented vehicle:
If you were involved in an accident we can in certain cases obtain information on how the accident happened, the damage caused and the question of fault from the opposing accident party, witnesses, the police, law enforcement authorities or insurers and process such data for the purposes specified in section a, above.
• Fines:
If a fine is imposed on you for speeding, incorrect parking, toll evasion or other administrative offences, information on such violation will possibly be transmitted to us by the police or other administrative and law enforcement authorities.
• Booking via a company account or the account of an organization:
If the vehicle is rented for you via a company account or the account of an organization, the data which we need for the booking (contact data, data on permission to drive, date of birth, data on special requests, where applicable payment data) will possibly be transmitted to us by the company or organization that carries out the booking.
c. Legal basis of processing of your personal data
• Data processing for purpose a(i):
The legal basis for the processing of your personal data for this purpose is that this data processing is necessary for the performance of your rental contract with us.
• Data processing for purpose a(ii):
The legal basis for the processing of your personal data for this purpose is our legitimate interest in charging payments which you owe us under the rental agreement in the contractually agreed amount to your credit card, in case you choose this payment method.
• Data processing for purpose a(iii):
The legal basis for the processing of your personal data for this purpose is our legitimate interest in offering you good customer service and ensuring that you have a satisfactory experience as a customer .
• Data processing for purpose a(iv) :
The legal basis for the processing of your personal data for this purpose is that it is necessary to fulfil our legal obligation to check on your entitlement to drive before we hand over the vehicle to you.
• Data processing for purpose a(v):
The legal basis for the processing of your personal data for this purpose is our legitimate interest in using statistical analysis to make our services and products as attractive as possible.
• Data processing for purpose a(vi):
The legal basis for the data processing for this purpose is that the processing of these data is necessary to enable us to fulfil our legal obligations, namely the statutory retention requirements,information requirements (in particular checks on who was driving the vehicle and requests for information from law enforcement authorities) and reporting requirements.
• Data processing for purpose a(vii):
The legal basis for the data processing for this purpose is that we have a legitimate interest in enforcing any possible legal claims which exist or could arise against you in connection with the renting of our vehicles and in defending ourselves against any such claims.
d. Transfer of your personal data
If and when you rent a vehicle from us, we will possibly transfer your personal data to third parties for the purposes stated above. This section defines the third parties in question.
• Security checks:
For the purpose of conducting security checks before the vehicle is handed over , we transfer your personal data to the relevant public authorities.
• Data transfer in case of damage claims, loss of vehicle or after accidents:
Should the vehicle or its accessories be damaged, lost or stolen during a rental or the vehicle be involved in an accident, we can transfer your personal data, for the above-stated purposes a(vi) and a(vii) to the police, law enforcement authorities, insurers, opposing accident parties, experts and our legal representatives.
• IT and payment service providers:
To ensure the availability, safety and efficiency of our services and our work environment we make use of IT service providers as processors. They too are, in certain circumstances, given access to your personal data for the purposes specified above (section a). In order to achieve the purpose stated above as a(ii), your personal data will possibly be passed on to payment service providers.
• Roadside Assistance providers:
If you have a breakdown and make use of our Roadside Assistance service, the service may possibly be rendered by a service provider. In order to enable this Roadside Assistance service to be performed we will pass on your personal data to the service provider concerned.
• Legal disputes, information and reporting requirements:
Where necessary for the above-stated purpose a(vii), we are allowed to pass on your personal data to our legal representatives, collection agencies and courts of law. Where necessary and mandatory in law for achievement of the above-stated purpose a(vi), we will pass on your personal data to empowered authorities or authorized third parties.
e. Retention of your personal data
Your personal data are retained by us only for as long as we reasonably regard this retention to be necessary for the achievement of the purposes referred to above and for as long as is permissible under the applicable laws. We store your personal data in any case for the period of data retention prescribed in law or until the statutory limitation period for potential legal claims has expired. We will retain your data for a longer period where and for as long as we need them for the enforcement of or defense against specific legal claims.
f. Voluntary provision of personal data
When you book a vehicle with us, the data which you are obliged to give in order to book a vehicle with us are marked as such. If you do not provide these data, we cannot rent out a vehicle to you. The data which are not marked as obligatory do not have to be given for us to be able to rent out a vehicle to you.