BOOKING

Fill the personal details form, providing your name, country, mobile phone number and E-mail address. If you are picking up at the airport/port, or a hotel/Airbnb house please do not forget to provide your flight number/boat name or the name of the hotel/address of the Airbnb house and the exact arrival time. Once your booking is complete, you will receive a printable voucher via e-mail.

On that case, Europe rent a car has established an innovative service! You simply choose the Get a Quote! Button on our home page, and you will be redirected to a form which you need to fill in in order to start communicating with us. Rest assured that our experts will come up with a rental option that will not only meet your needs but will also keep the value for money factor to the highest level!

Car rental days are calculated on a 24-hour basis, starting from the vehicle pick up time. Partial days will be counted as full days.

You are allowed to return the car up to 3 hours later than the pick-up time, without being charged an extra day. In case you wish to extend you rental period, notify Europe rent a car at least 24 hrs prior to return day and we will try our best to fulfill your request. In case of an early return, we are unable to give you a refund, but we can credit the remaining days of the rental to your next visit.

You are welcomed to send us an email anytime! We remain always at your disposal and will try our best serve your needs.

Driver must be 23+ years old, with driver’s license held for minimum 24 months, for car groups D,J, M, M1, P7, P9 and 21+ years old, with minimum 12 months driving license, for all other car groups. Only the persons registered in the contract are entitled to drive the vehicle and are covered by the insurance.

No, there isn’t. In case there are more than 2 drivers, the cost is €1 / day.

All rentals include insurance CDW (Collision Damage Waiver) with NO EXCESS. Full insurance (FDW), with 0 excess and no credit card as guarantee, is also included in the price, as well as WUG insurance.

If you hire a car and it gets damaged, the ‘Excess’ (or the ‘Deductible’) is the amount of money you have to pay upon returning the vehicle.
When you rent a car in Crete with Europe rent a car, there is NO Excess/Deductible – you are not accountable and you will not be charged for any destruction or damages made to the car!
Insurance is not valid: For drunk driving or driving under influence of drugs, negligent or on unauthorized/unpaved roads and driving to prohibited areas

Car booking is totally free of charge without any deposit or prepayment!

No, since the car is fully insured, no guarantee money is required.

No, there is no cancellation fee. However, you are required to inform us if you wish to cancel your reservation, at least 24 hours prior to your rental.

CAR RENTAL

The operating hours are 8 a.m. to 10 p.m. For service outside the operating hours (service between 10:30 p.m. and 8 a.m.) an extra 15 euro per rental will apply. The early/late service fee applies only for car pick-up and not for car return outside the office hours.

No, you will certainly not lose your reservation or pay fine but it is extremely helpful for us to know your flight number upon booking, so we can be aware of any flight changes as soon as possible and act accordingly.

All drivers must present a valid driver’s EU license or international license (for non-EU drivers) and a valid ID card or passport.

No, you cannot, as it is prohibited by the Greek traffic law to drive without a driver’s license. However, if there is a second driver in your group having a driver’s license you can still proceed with the rental.

Each rental has unlimited mileage in Crete.

One-way rentals are available without extra charge in case the different pick-up and delivery locations are mentioned while booking. In case the return location changes during rental, extra charges will apply.

In Europe rent a car, we can deliver the car to your hotel or Airbnb house and you can return it there as well. There is no extra charge for this service!
We will wait for you outside the arrivals at the airport, with you name written on a board. Moreover, you will receive on your phone a photo of our agent who will be waiting for you, prior to you arrival, making things easier and quicker!

All vehicles must be returned with the same amount of fuel as in pick-up. In case the renter returns the car with more fuel, the price of the excess fuel will not be refunded.

Transporting and driving the car outside the main island of Crete is not allowed. The written authorization of our company is required by any renter wishing to ferry the car to and from the island.

The rental can be paid in cash, by debit card or by credit card (Visa, MasterCard and Maestro).

In Europe rent a car, we do our outmost to deliver the car model that you booked. On some cases, we may have to provide a different vehicle, same or higher category, at the same price.

We will wait for you outside the arrivals at the airport, with you name written on a board. Moreover, you will receive on your phone a photo of our agent who will be waiting for you, prior to you arrival, making things easier and quicker!

All cars are being checked in our own garage before each rental, to ensure safety and let you explore the island carefree with a reliable and safe car!
You are welcomed to send us an email anytime: info@europecar.gr

ACCIDENT-DAMAGE-LOSS

In case of a breakdown or an accident you should contact Europe rent a car (all contact information will be provided the first day of the rental). You should explain the problem to our representative as clearly as possible. Help will be sent to your location as soon as possible. You should remain close to your vehicle until assistance arrives. If there is a problem that cannot be fixed on spot, a replacement vehicle will be provided.

In case of key loss, you should contact Europe rent a car. Our agents will bring you a replacement key. Key loss is not covered by insurance, so extra charges will apply.

The day of car pick-up our agents will give you clear directions as to the type of fuel for your car. In case there is a mistake, please contact us for further directions.

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